Tag Archives: Service

Wow, 2 posts in 1 day!

Or how not to treat customers.

Ok, My wife and I get Studio photos taken of the us and our baby and then print out selected photos from the CD.  As they are professional, I take the CD jacket which has the license that says the images can be used for Non Commercial uses. This is in case Costco has any issues.

We’ve had no problem before but this time the the Manager comes out, cuts me off when I showed him the CD jacket and lectures me about “copyrights”. When I pointed out that the CD jacket has the license, he “reads” it and says otherwise (it actually has the license printed on it) and turns away.  I asked his co-worker (in front of him) what the remedy is. Shocking: He took less then 15 seconds to get the form where I certify I have the right to reproduce my photos…

I don’t have a problem with Costco covering their Collective Ass, I do have a problem with rude “managers” who can’t read.  Next Time I print anything there, If he gets rude like that, I’m filing a complaint.

Costco: You really might want to get managers that can read what is in front of them and NOT cut people off.

Music I’m listening to right Now:
Nothing. My wife and I are watching the Oscar pre show on E! channel.

Time Warner has occasional service issues, but …

Time Warner has occasional service issues, but the Call Support is top notch.  I lost a handful of HD channels, including some HBO HD Channels, and called TWC.

I rebooted the Cable Box before I called TWC, and I called the Automated help line and it was reset again. After that did not work, I spoke to Albert.

Honestly, It’s people like Albert that keep me with Time Warner Cable. He had me reset it again by unpluging it, which did not work. The earliest he a was able to get someone out here is on Friday, but he was able to Credit me for the down time.

He was professional, polite and very helpful and he’s the reason why I’m sticking with Time Warner Cable for now.

Music I’m listening to now:
Nothing at the moment.