Time Warner has occasional service issues, but the Call Support is top notch. I lost a handful of HD channels, including some HBO HD Channels, and called TWC.
I rebooted the Cable Box before I called TWC, and I called the Automated help line and it was reset again. After that did not work, I spoke to Albert.
Honestly, It’s people like Albert that keep me with Time Warner Cable. He had me reset it again by unpluging it, which did not work. The earliest he a was able to get someone out here is on Friday, but he was able to Credit me for the down time.
He was professional, polite and very helpful and he’s the reason why I’m sticking with Time Warner Cable for now.
Music I’m listening to now:
Nothing at the moment.
